We are the NHS first point of contact for thousands of local people. Join us and make a real difference.
HFP Medical looks after more than 70,000 patients in the borough of Hammersmith & Fulham and our team of 180 people includes a wide range of roles.
We’re always looking for people to join our team. Ideally you’ll be compassionate and caring, effective at team working, and live not too far from West London
On this page you can find out more about us, the roles in our team, Frequently Asked Questions, and information about training and career development
About HFP Medical
60% of our staff are clinical, including doctors, nurses, healthcare assistants, pharmacists, pharmacy technicians, health coaches and link workers. 40% of our staff are reception, administration and management.
75% of us are female, 65% of us work part-time, we have more than 20 nationalities, and our ethnic diversity is as wide as the patient population we serve.
Every 6 months we run a staff engagement survey and the latest results show average satisfaction at 79%.
Frequently Asked Questions
What opportunities are you currently actively recruiting?
We are always looking for new reception team members and good doctors, so you can email your CV directly to [email protected]. All our vacancies are advertised on the national NHS Jobs site or BMJ.
How does the recruitment process work?
We start by screening all applications and then proceed to first interview. Who does the interview depends on the role. Sometimes the initial interview will be on Microsoft Teams (for convenience), sometimes we’ll invite you in for a face to face interview.
Depending on the role, there may be a second interview (which is always face to face), and/or we may run some competency or skills tests.
Throughout the whole process you’ll have a chance to see the working environment and get a feel for what it’s like to work here. When we make you an offer it will be dependant on a number of normal pre-employment checks including right to work, DBS check, references, and evidence of qualifications. For some roles we will check your professional registration (nurses, pharmacists and doctors). There is also a pre-employment questionnaire so that we can identify any support needs. New starters go through an induction and training programme relevant to their role, and there is a probation review after three months.
How do I get paid and when?
All staff are paid once month on the last working day of the month. Your pay slip details your gross pay, tax and pension deductions, and any overtime or other pay supplements.
What are the working hours?
Standard full time at HFP Medical is 37.5 hours per week. Our opening hours at each surgery are 8am to 6.30pm and so all the clinical staff and reception team are put in a rota to make sure we are staffed appropriately throughout each day. Generally, we’re pretty flexible and try to accommodate people’s preferences in terms of start and finish times. Holiday bookings are managed so that people can have time off when they want as long as there are enough staff in the surgery. A lot of our staff work part-time hours and that’s fine with us. And staff can change their hours up or down if their personal circumstances change. Home working is possible, but generally not in your first 6 months with us, and some roles can be done from home whereas others cannot. Homeworking is an option, subject to approval, but the default is for everyone to work on site so that we maximise service flexibility and team communication.
What are the non-pay benefits?
The annual holiday allowance for full time staff is 25 days plus 8 bank holidays. The allowance is scaled down if you work part-time. Clinicians who are able to prescribe (mainly doctors and pharmacists) get an extra 5 days. Each year, everyone has the opportunity to buy an extra week or sell one week. If you take this option your salary and holiday allowance are adjusted.
All staff have the opportunity to join the NHS Pension scheme. This requires you to make a contribution out of your pay which for front-line staff is 5.6% of your gross pay. When you contribute to the pension scheme, we also provide an employer contribution of 20.7% of your gross pay. We only make this contribution if you are in the pension scheme – you do not benefit from it if you are not in the scheme. The percentage contribution you make depends on your salary, so more senior staff have to make a bigger contribution so, for example, a nurse will contribute 9.3% of their gross pay, and a doctor will contribute 13.5% of their pay. The employer contribution is always 20.7%.
During your probation period you will be entitled to Statutory Sick Pay (“SSP”), if you are unwell and unable to attend work. After your probation period you will be entitled to sick pay linked to your length of service: up to 1 year you receive up to 1 week full pay and then SSP, from 2 to 5 years’ service you receive up to 1 month’s full pay and 2 months half pay, and beyond 5 years service you receive 3 months full pay and 3 months half pay. The only exception to this is for doctors who receive sick pay in line with hospital doctors.
We also offer a Bike2Work scheme which enables you to access significant discounts on bicycle purchase, and a 12 month payment plan.
And we have a partnership with London Plus Credit Union, based in Fulham, which gives our staff access to attractive savings and loan rates.