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Noticeboard

 

See the second edition of the NEMC newsletter.  Just released.

Click here to Access the on-line appointment system

Patients are reminded that they can have on-line access so you can organise your medical centre activities (booking appointments or requesting repeat prescriptions) at a time that is convenient to you.

Remember that on-the-day appointments are released on-line for patients every day-so you can book your own appointment on-line rather telephone the practice during the busiest periods.  You can also book telephone aconsultations to speak to a GP about an on-going issue.  Telephone consultations are not 'Face to Face' so make sure you book the correct appointment.

Speak to a Receptionist about how to obtain an on-line account.

 TELEPHONE CONSULTATIONS

TELEPHONE CONSULTATIONS WITH GPs ARE FOR 5 MINUTES AND ARE NOT FACE TO FACE APPOINTMENTS.  THESE TELEPHONE APPOINTMENTS ARE BEST USED TO TALK ABOUT TEST RESULTS OR TO FOLLOW UP ON SIMPLE ISSUES.  Please DO NOT ATTEND TELEPHONE APPOINTMENTS as the doctor may be working at a different location and may not be at the Practice that day.

Note about the Telephone system

The telephone system can handle more simultaneous callers in the morning when we are very busy and it will let patients know where they are in the queue. Patients can leave messages when the queries about their blood results or if they have a questions about a referral.

Blood test and other queries line: Contact the practice between 09:30 – 13:00 Monday to Friday! (Please check under 'New Services' for more details)

 

For Your diary

To help you plan your requests for any repeat medications the Bank Holidays coming up in 2016 are listed below.  You should plan ahead to give us a bit more time to arrange your repeat medications by making you requests at least five working days earlier around these busy periods.

  • Friday 25th March 2016
  • Monday 28th March 2016
  • Monday 2nd May 2016
  • Monday 30th May 2016
  • Monday 29th August 2016
  • Monday 26th December 2016
  • Tuesday 27th December 2016 (for Christmas Day)

 

 

 

 

 

Our Prescription System

If you have registered with SystmOnline Appointment Booking System and have received your login details please click here to order your prescription. 

PLEASE NOTE: If you cannot re-order some of your repeat medication items you should inform us by writing into the text box at the foot of the form so that you can remind us to re-authorise your expired repeat medication (s).

If you have been given new medication from the hospital please tell the practice and Rachel Dowd so that the changes can be reviewed by a doctor and changes made.

You are welcome to call Rachel or one of the prescribing team to discuss issues that you may have regarding your repeat medications.


Repeat Prescriptions

red_orange_pillsAt this surgery we offer several ways for you to order your repeat medications 

  • Online  - this can be done via the link at the top of this page. to obtain an on-line account you will need to bring in some Id so reception can issue a username and password.
  • By hand - tick off the selected items on your repeat prescription request slip which you will find attached to your prescription or complete a blank repeat prescription request slip and leave it in the prescription box near the reception.
  • By post – enclosing a stamped addressed envelope if you want it posted back to you.
  • Via your local pharmacy - this has to be by prior arrangement between you and them.

If you have made an agreement with one of our local chemists to deliver your medication to your home then please enter a note at the foot of the request so that reception staff know to pass the script to the chemist concerned. Please not that this arrangement is only for patients that are housebound or are disabled. You must come to an agreement with your local chemist yourself.

Some Hints and tips

It is very helpful for us if you could leave a daytime contact telephone number with your request so as we can contact you to discuss any queries we may have regarding your request.

Only items which have previously been deemed available on repeat can be ordered without the need to speak to a GP. Unless the item is available on repeat it cannot be issued. For example antibiotics are not available as repeats. Similarly, various pain killers or creams that were given in the past for conditions may not have been deemed necessary or suitable to be put on the repeat list, so it is not always possible to order these. If you are in any doubt please contact the surgery.

Please do not request your medication too far in advance of your current batch running out. We tend to issue three months supply at a time for chronic conditions.  This is because your health and medication requirements may change and will need reviewing before issue.

We would ask you not to order repeat prescriptions over the telephone unless absolutely necessary. this is because medications names, duration and quantitles can be complicated and mis-heard.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Symbol Error 3Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

 

 
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