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Noticeboard

Click here to Access the online appointment system

News....

We have completed the installation of the New Telephone System!

The new telephone system tells patients where they are in queue, and can now handle more simultaneous callers in the morning when we are very busy. We allow patients to leave messages when the queries about their blood results or have an issue with a referral. The system reminds them that they can do many things on-line and we hope to encourage up-take of these services so that they can organise their medical centre activities at a time that is convenient to them. Remember that on-the-day appointments are released for patients use in the early hours, so you can book your own appointment at 07:00 in the morning rather than waiting to get through on the telephone.

 

Blood test and other queries line: Contact the practice between 09:30 – 13:00 Monday to Friday! (Please check under 'New Services' for more details)

We have resumed the E-mail consultation service from today(25th February 2014). Please check under 'New Services' for more details.

Bank holidays coming up in 2014

5 May Monday Early May bank holiday
26 May Monday Spring bank holiday
25 August Monday Summer bank holiday
25 December Thursday Christmas Day
26 December Friday Boxing Day

 

 

 

Important - New Prescription System

We are changing our prescription system. If you have registered with SystmOnline Appointment Booking System and have received your login details please click here to order your prescription. 

PLEASE NOTE: If you cannot re-order some of your items you should enter into the text box at the foot of the form so that you can remind us to re-authorise your expired medication.

If you have been given new medication from the hospital please forward the details urgently to Rachel so that the changes can be made.

You are welcome to call Rachel or one of the prescribing team to discuss issues that you may have.


Repeat Prescriptions

red_orange_pillsAt this surgery we have several ways of ordering your prescriptions which are available on repeat:

  • Online  - via the link at the top of this page. New users are required to complete a simple registration.
  • By hand - tick off the selected items on your repeat prescription request slip which you will find attached to your prescription or complete a blank repeat prescription request slip and leave it in the prescription box near the reception.
  • By post – enclosing a stamped addressed envelope if you want it posted back to you.
  • Via your local pharmacy - this has to be by prior arrangement between you and them.

If you have made an agreement with one of our local chemists to deliver your medication to your home then please enter a note at the foot of the request so that reception staff know to pass the script to the chemist concerned. Please not that this arrangement is only for patients that are housebound or are disabled. You must come to an agreement with your local chemist yourself.

Do's & Dont's

Patients that are taking Warfarin or Methotrexate will be required to provide a copy of their recent blood tests. This is simply to make sure they that are taking the correct amount of medication.

We would ask you not to order repeat prescriptions over the telephone unless absolutely necessary. It is very helpful for us if you could leave a daytime contact telephone number with your request so as we can contact you to discuss any queries we may have regarding your request.

We would like to remind you that only items which have previously been deemed available on repeat can be ordered this way. Unless the item is available on repeat it cannot be issued. For example antibiotics are not available as repeats. Similarly, various pain killers or creams that were given in the past for conditions may not have been deemed necessary or suitable to be put on the repeat list, so it is not always possible to order these. If you are in any doubt please contact the surgery.

Please do not request your medication too far in advance of your current batch running out. We tend to issue three months supply at a time for chronic conditions and discourage patients from ordering too early.

Medication Reviews

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Symbol Error 3Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.

 

 
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